Exec Store - Bhatinda - Vodafone
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• Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Accountabilities: Sales • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store • Ensure and monitor quality of acquisition through the store Revenue • Deliver revenue targetsfor the store • Increase revenue per footfall by aiding customers’ purchase decisions RoI • Achieve profitability (Return on investment) targets for the store • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service • Manage churn and achieve customer satisfaction for walk-in customers Store Management • Ensure adherence to store processes in terms of documentation and systems • Ensure infrastructure / store upkeep • Maintain availability of stock at the store while adhering to norms • Ensure appropriateplacement of pop-ups and product displays at store Marketing • Execute marketing, branding and promotion activities • Ensure fliers/ brand POS are availableat store • Resolve channel-specific issues within specific timelines People •Resolve store-specific issues within specific timelines • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees • Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance • Ensure that the HSW norms are adhered to KPI: • Achievement of all KPIs • Achievement of key financial targets (Revenue, RoI) at a store level • Execution of allstrategies and plans in the store • Development and retention of team membersin the store Competencies: Critical Success Factors • Continuous Learning &Empowering Talent • Building Team Commitment • Leads Decision Making & Delivering Results Threshold Functional Competencies • Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies • Sales Planning and Forecasting • Solving Problems Experience • 1 – 5 years • Experience of retail store and customer relationship management • Revenue Target achievement and cost management
• Essential : Graduation • Desired : full – time post - graduation in business management/MBA
Job Type : Full-time
Employment Type : Permanent