Bus Systems Analyst Sap Apo - Bangalore - Medtronic
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IT Business System Analyst- SAP Functional Analyst (APO)
This role will serve as subject matter expert for SAP functional area
providing expertise within the support
organization of the SAP platform. The primary function of this role will be to
successfully triage, troubleshoot,
escalate, route, and resolve application issues.
A key measure of success
will be the ability to analyze and categorize issues
by both functional and technical
areas, then partner with the appropriate teams to determine next steps for successfully resolving the issue. Within the functional area, the team will be required to isolate root-cause, outline options, develop test plans, coordinate test execution
with the business, and validate solutions received
from the technical teams.
Success in this role will require building and maintaining strong synergies with Technical (ABAP), Basis,
Process, and Client teams.
MAIN JOB DUTIES/RESPONSIBILITIES:
resolve client issues within defined service
o Isolate issue, determine root cause, and
outline effective options to resolve issues
o Assist technical teams to translate
requirements into design specifications
o Coordinate testing activities to validate solutions
with colleagues and business clients to confirm requirements, as well as ensure solution meets needs
& update appropriate documentation
support queue and incoming demand, as well as team assignments and resource planning.
incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the
incident on behalf of the customer.
Work with technical and process teams to ensure services meet the terms of client SLA’s
mentoring and coaching to team members, in order to help ensure they demonstrate required SAP application and
business process skills
adherence to Corporate IT policies, guidelines, and procedures.
and leverage applicable tools to facilitate adequate system monitoring & troubleshooting
upon continuous improvement to increase efficiency and maximize value to clients
a productive relationship with stakeholders and peers through effective communication and collaboration
and document operational processes for normal system support activities (i.e. system backups, disaster recovery, etc.).
Identify opportunities to improve operations
that Medtronic's systems and the information on them are protected in
accordance with Medtronic's
Information Protection Policies and Standards, as well as best Information Protection practices.
YEARS OF EXPERIENCE
3 years of relevant experience serving as functional consultant within SAP APO SNP
SPECIALIZED KNOWLEDGE REQUIRED
knowledge in Supplier Network Planning (SNP)
knowledge in PPDS: Planner homepage setup, Capacity planning, Challenges of
router & work center setup,
Sequencing, ATP and GATP: CTM, Rule based ATP, BOP, EDQM, CIF.
of how IT applications are able to support business processes and solve business issues.
estimates for new requirements
Ability to participate and deliver across all facets of the System Development Life Cycle (SDLC).
able to apply structured problem solving skills and available tools to quickly evaluate problems, identify root cause,
action plans, impacts and resolution options.
to efficiently multi-task and be self-motivated while working with others.
analysis and requirements definition skills
with SAP SRM/SNC, MM, WM, PTP
having completed at least 1 full lifecycle project implementation & support Project
knowledge of understanding and analyzing SAP ABAP programming
with SAP Integration using IDOCs, RFC and Web
analytical, problem solving, and decision making skills
agility, creativity, and intuition reacting to challenging situations
oral and written communication skills
positive working environment. Ability to mentor less experienced team members
to work collaboratively and partner with peers, clients, and vendors
to manage multiple priorities simultaneously
This role may
require working in shifts and shift shall be assigned as per business need.
**Medtronic offers onsite
opportunities at various global locations.
of Engineering (BE/BTech) or Masters in Computer Applications (MCA) / MBA
(Planning & Control)