Cib Fund Accounting Specialist Operations Analyst - Bangalore - Morgan Chase
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J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
As an Investor Relations Specialist within the Alternative Investor Relations Operations team (“IR Ops”) for JPMorgan, you will have a portfolio of clients for which you are responsible for the delivery of all IR Ops services to the client and their investors.
Serve as main contact for a portfolio of clients and their investors. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
Partner within the IR Ops department and across the Hedge Fund Services (“HFS”) and Private Equity and Real Estate Services (“PERES”) team to ensure the end-to-end process is completed appropriately
Responsible for the production and review of standard client and investor level reporting, such as monthly/quarterly statements, contract notes, order acknowledgements, and regulatory reports
Tasked with completing ad-hoc reporting as necessary such as the preparation of board reports, system extracts, K-1 and AFS distribution, audit requests, etc
Responsible for final signoff on investor transactions and resolution of outstanding documentation, including KYC/AML documents.
Perform call-backs as necessary to clients and investors in order to update bank wire instructions and authorized signors lists
Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted
Attend and drive internal and external client meetings, usually via conference call, to ensure client needs and expectations are consistently met or exceeded; ensure resolution of follow up items
Active involvement in projects within your team and the IR Ops department including, but not limited to, client on-boardings, system testing, etc
Identify and action priority items within appropriate timeframes; Escalate issues as necessary; relentlessly resolve aged items.
Follow JPMorgan's established processes and procedures during daily work. Look to modify/iterate processes and procedures constantly to improve accuracy, reduce redundancy and mitigate risk
Build relationships with clients, investors, distributors, prime brokers and other third parties as well as with other business groups across JPMorgan Selection Criteria
Team player; Positive attitude
Dedicated to superior client service
Very strong communication skills both oral and written; Excellent interpersonal skills
Professional and proactive approach to work
Strong organizational skills with a heightened concern for quality & accuracy
Proven ability to manage staff and project in addition to daily work
Bachelors degree required (business discipline preferred)
Minimum 0-2 years in Financial Services industry, preferably with prior Alternatives experience
Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
Demonstrate Adaptability : Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility
Know the Business : Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; understands the impact of external events on the organizational plans and objectives
Focus on Customer Needs : Anticipates and identifies customer needs; takes action to meet customer needs; develops effective working relationships with internal and external customers; continually searches for ways to increase customer satisfaction
Manage Disagreements : Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions
Speak Effectively : Demonstrates attention to and conveys understanding of the comments and concerns of others; listens well in a group
Use Technical/Functional Expertise: Possesses up‑to‑date technical knowledge; is regarded as an expert in the technical/functional area; uses quantitative data to draw conclusions; presents technical information in easily understood terms
Analyze and Solve Problems: Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; includes others in problem‑solving efforts when appropriate
Foster Teamwork: Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues
Extended hours may be required during conversions/deconversions of new business or systems, as well as during peak cycles (year-end, month-end, tax season, etc)
Shift coverage may be necessary on a rotating schedule to cover operational hours