20 Mar

Relationship Manager Retention And Relations - Coimbatore - Vodafone

Position
Relationship Manager Retention And Relations
Company
Vodafone
Location
Coimbatore TN
Opening
20 Mar, 2017 4 days ago

Vodafone as the company that open the jobs vacancy, have some qualification and spesification especially for the Relationship Manager Retention And Relations jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Vodafone company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

For Foreign Passport Holders/Foreign National your candidature will be subject to fulfillment of India Work Permit regulations and Visa requirements

‘Location : Coimbatore-Tamil Nadu-India’



Predictive Churn

o

Carry out focused activities to monitor, control and reduce the Zero Usage both in the new Customers and in the existing base



Voluntary Churn

o

Reduction of Voluntary Churn by way of proactive identification of churn trends and offering of retention tools to likely churn cases to retain



Involuntary Churn

o

Ensure proactive resolution of customer disputes to facilitate on time payment and hence reduce churn

o

Coordinate with the collection team for prompt resolution of customer issues to facilitate payment

o

Up sell ECS/ SI to reduce dunning actions



Revenue Churn

o

Segment and identify High ARPU IOIP customers and ensure a focused relationship management activity

Manage a team of Relationship Managers who would be accountable for the service relationship enhancing the customer’s experience of Vodafone and increasing loyalty to our business.

To have responsibility for project management, reporting and incident management

#LI-TN

Any graduate/ post graduate with relevant experience

Job Type

:

Full-time

Employment Type

:

Permanent

Closing Date

:

31-Mar-17, 5:59:00 PM


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