Relationship Manager Retention And Relations - Coimbatore - Vodafone
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‘Location : Coimbatore-Tamil Nadu-India’
Carry out focused activities to monitor, control and reduce the Zero Usage both in the new Customers and in the existing base
Reduction of Voluntary Churn by way of proactive identification of churn trends and offering of retention tools to likely churn cases to retain
Ensure proactive resolution of customer disputes to facilitate on time payment and hence reduce churn
Coordinate with the collection team for prompt resolution of customer issues to facilitate payment
Up sell ECS/ SI to reduce dunning actions
Segment and identify High ARPU IOIP customers and ensure a focused relationship management activity
Manage a team of Relationship Managers who would be accountable for the service relationship enhancing the customer’s experience of Vodafone and increasing loyalty to our business.
To have responsibility for project management, reporting and incident management
Any graduate/ post graduate with relevant experience
31-Mar-17, 5:59:00 PM