20 Mar

Lead Systems Engineering Automation And Production Support - Chennai - Fidelity Investments

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BU Overview

ITEC was established in 2008 to provide integrated technology solutions to enterprise-wide functions including IT. IT Enablement centre

(ITEC) enables and delivers end to end solutions for firm wide business partners who uses the ALM tools

PPM, & Catalyst tools.

Role Description:
As a Automation lead

he will work collaboratively with Development & Infrastructure support team to automate build and operations of our systems. Help automate and streamline our operations and processes.Maintain tools for monitoring and operations and troubleshoot and resolve issues in production environments. The identified resource will need to be in constant verbal and written contact with key stakeholders and peers in India and U.S.

Define and lead initiatives to continually improve performance and achieve organizational goals. Lead will act as crisis manager in handling all high severity incidents and issues by taking full ownership till the issue resolution. Person will be responsible for managing the quality assurance, training and continuous service improvements. Lead should be willing work in US day shift & weekend on call duties on rotational basis. Should be hands on based on the need/day to day requirements.

Lead will work with his line manager and provide required inputs and support for designing, directing and implementing customer service strategies and programs. This includes delivery of service, assessing and modifying internal customer service processes, bench marking our service, and developing tactics to

overall service levels.

Participate in transition of new applications to production support team.

Candidate Description

He/She should have excellent oral and written communication.

Must be able to lead the team independently and act as a team player. Person should be proactive in order to drive various initiatives and come up with ideas to improve processes

Skills/Knowledge and experience

Strong communication skill - written and verbal with extensive experience in interacting with US Customers

Hands on experience in an Operations and Support role with proven crisis management and incident management experience for continuously available applications

Must have worked on an agile environment

Working knowledge of continuous build processes.

Significant experience in build automation

Experience with Agile development processes and principles an advantage.

Strong technical knowledge and experience with Unix and Linux platforms

Work together with support teams to identify automation opportunities, and chart actions and status of those actions to improve operations

Report and influence stakeholders with regard to application service capacity and performance risks and issues

Behavioural attributes

Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort

Must be adaptable in a changing environment and be effective in many different business settings

Demonstrate positive behaviour in order to motivate direct reports as part of day to day support and in building a cohesive team

Strong time management and planning skills required.

Excellent communications, presentation and interpersonal skills

Creative, energetic, assertive hands-on professional who enjoys the challenge of change

High level of commitment, initiative, vision and enthusiasm


The above job description does not include all job responsibilities. This position may be required to perform related duties other than those specifically presented in this description.


Bachelor’s Degree in related field or equivalent experience.

Minimum of 2 to 3 years’ experience as a lead in a production support or automation function


Systems engineering experience

Hands on scripting (UNIX/JSON/Chef) experience

2+ years of hands-on experience with Jenkins, IBM Urbancode Deploy, Sonar,Nexus or similar to any of Devops tools.

ITIL certification (desired) and knowledge is compulsory


Primary Location


Job Level


Individual Contributor

Education Level


Bachelor's Degree (±16 years)

FMR India Business Unit


Technology Services



India BG

Job Posting Date


Mar 20, 2017, 3:56:33 AM

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