Technical Writer - Pune - Avaya
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Technica Writer/Sr Technical Writer ( 5-10 yrs of exp)
Produce information products (information solutions for a variety of audience types and technical levels) in an assortment of media output (PDF, HTML, online help, and HTML help) for Avaya ECS solutions and products
Work on a project either with a team of writers that is guided by a team lead or alone
Uses sound technical writing practices and processes, with little to no help from doc manager or doc lead, to deliver optimum information to the reader. Independently recognizes and corrects information deliverables that are poorly written and contain inaccurate information.
Conducts research to obtain information from written material, conversations and interviews with subject matter experts, and system usage to write and maintain clear, concise, and accurate information.
Understands and adheres to Documentation and Localization plans (DLP) and Documentation Strategy and Design plans (DSDP) as it applies to current project assignments.
Creates content plans for assigned deliverables, ensures proper review, incorporates review feedback, and creates content based on approved plan.
Communicates with doc manager, doc lead, and program manager about potential problems and current status of documentation.
Develops and maintains a good rapport with R&D subject matter experts (SMEs).
Uses project management skills to manage writing assignments.
Manages reviews of assigned information deliverables, incorporates feedback, provides Toolkit dispositions for all comments, and resolves problems based on review feedback.
Adheres to Avaya style guide, templates, information architecture, and processes (for example, production, translations, DITA, quality control, and so forth).
Follows Agile development process and meets all doc commitments required.
Follows documentation testing process.
Intermediate knowledge of English grammar
Proficient with authoring tool required of project (for ex., FrameMaker, WebWorks, Arbortext Editor).
Strong computer knowledge
Strong interviewing and communication skill
Degree in Science, Humanities, Engineering, English, Technical Communication, or Journalism (or equivalent)
Five or more years of experience in Technical Writing field
Demonstrated analytic, written, and oral communications skills
6 - 10 Years of Experience
Bachelor degree or equivalent experience
Master degree or equivalent experience
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.