20 Mar

Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida - Delhi - Intercontinental Hotels Group

Intercontinental Hotels Group as the company that open the jobs vacancy, have some qualification and spesification especially for the Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Intercontinental Hotels Group company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

·

Answer
incoming phone calls primarily from external callers in a timely and
professional manner that reflects highly on the hotel and brand.

Essential Duties and Responsibilities –

(Key
Activities of the role)

·

Process all
incoming and outgoing calls accurately and courteously

·

Records and
controls accurately wake up calls

·

Pages
guests in co-operation with concerned departments

·

Records all
entries on traffic sheets

·

Assists
guests with international calls and directory queries

·

Calls
guests by name whenever possible

·

Pages staff
member when requested

·

Abides by
principles of guest privacy

·

Handles
guests needs or requests and reports complaints to the Telephone Supervisor

·

Report on
logbook daily

·

Bill call
costs

·

Aware of
local telephone listings and frequently dialed numbers

·

Strictly
abides by standards policies and procedures governing cases of emergency such
as fire, bomb scare and other critical situations

·

Advises
defects on switchboard equipment to Supervisor

·

Maintains a
clean work environment

·

Attends to
all guest queries and requests promptly

·

Maintains
detailed knowledge of the Hotel’s fire, life and safety system

·

Maintains
detailed knowledge on the Emergency Response Team and workings of the telephone
room in this regard

·

Maintain
Hotel Information

2. REQUIRED QUALIFICATIONS

Required
Skills –

·

Communication
skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties that
reflects highly on the hotel, the brand and the Company.

·

Able to read
and write English

·

Proficient in
the use of Front Office System

Qualifications –

·

High
School or Vocational Certificate in Business Management, Business Study or equivalent

Experience –

·

1 year experience in customer service or switchboard
operator

.

3. ACCOUNTABILITY

Number of employees supervised –

Direct N.A.

Indirect N.A.

Annual Operating Profit/Payroll Budget –

·

N.A.

Key Metrics –

·

Completion
of assigned tasks

Decision Making Responsibilities (Decision Rights)


·

Within
the authority as assigned for Hotel Band 9 role

4. KEY
RELATIONSHIPS

Key Internal Relationships –

·

Hotel
Employees

Key External Relationships –

·

Interacts with guests and individuals outside the
hotel including, but not limited to, current and potential clients, owning
company representatives, suppliers, competitors and other members of the local
community.

Qualifications

·

Answer
incoming phone calls primarily from external callers in a timely and
professional manner that reflects highly on the hotel and brand.

Essential Duties and Responsibilities –

(Key
Activities of the role)

·

Process all
incoming and outgoing calls accurately and courteously

·

Records and
controls accurately wake up calls

·

Pages
guests in co-operation with concerned departments

·

Records all
entries on traffic sheets

·

Assists
guests with international calls and directory queries

·

Calls
guests by name whenever possible

·

Pages staff
member when requested

·

Abides by
principles of guest privacy

·

Handles
guests needs or requests and reports complaints to the Telephone Supervisor

·

Report on
logbook daily

·

Bill call
costs

·

Aware of
local telephone listings and frequently dialed numbers

·

Strictly
abides by standards policies and procedures governing cases of emergency such
as fire, bomb scare and other critical situations

·

Advises
defects on switchboard equipment to Supervisor

·

Maintains a
clean work environment

·

Attends to
all guest queries and requests promptly

·

Maintains
detailed knowledge of the Hotel’s fire, life and safety system

·

Maintains
detailed knowledge on the Emergency Response Team and workings of the telephone
room in this regard

·

Maintain
Hotel Information

2. REQUIRED QUALIFICATIONS

Required
Skills –

·

Communication
skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties that
reflects highly on the hotel, the brand and the Company.

·

Able to read
and write English

·

Proficient in
the use of Front Office System

Qualifications –

·

High
School or Vocational Certificate in Business Management, Business Study or equivalent

Experience –

·

1 year experience in customer service or switchboard
operator

.

3. ACCOUNTABILITY

Number of employees supervised –

Direct N.A.

Indirect N.A.

Annual Operating Profit/Payroll Budget –

·

N.A.

Key Metrics –

·

Completion
of assigned tasks

Decision Making Responsibilities (Decision Rights)


·

Within
the authority as assigned for Hotel Band 9 role

4. KEY
RELATIONSHIPS

Key Internal Relationships –

·

Hotel
Employees

Key External Relationships –

·

Interacts with guests and individuals outside the
hotel including, but not limited to, current and potential clients, owning
company representatives, suppliers, competitors and other members of the local
community.

Job

:

Front Office

Primary Location

:

IMEA_India-India-DL-Delhi

Apr 20, 2017, 4:59:00 AM


Other Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida Jobs Vacancy

20Mar

Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida. Job Openings in Intercontinental Hotels Group for Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida, this job opened at 20 Mar, 2017. The use of Front Office System. Incoming phone calls primarily from external callers in a timely and.... ... (Read more about Front Office Executive Holiday Inn Mayur Vihar New Delhi Noida - Delhi - Intercontinental Hotels Group)