20 Mar

Technical Support Quickbook - Bangalore - Semi Tech Process Bangalore Provizor

Position
Technical Support Quickbook
Company
Semi Tech Process Bangalore Provizor
Location
Bangalore KA
Opening
20 Mar, 2017 7 days ago

Semi Tech Process Bangalore Provizor as the company that open the jobs vacancy, have some qualification and spesification especially for the Technical Support Quickbook jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Semi Tech Process Bangalore Provizor company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

The Service and Support Representative role will work with Quick Books Online and its adjacent products such as Payroll and Payments. This role is responsible for delivering and continually improving care experiences for Quick Books Online customers. The person selected to work in this role will work with customers to resolve technical issues while providing world-class customer service. They will also have the opportunity to partner with members of the engineering, product management, customer support and marketing teams.
Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift to delight customers by solving their problems while demonstrating that we care.
Come join the Quick Books Online Team as a Service & Support Representative.

Responsibilities:
> Resolve customer inquiries by phone, chat or email.

> Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

> Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.

> Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

> Must possess basic computer skills including MS Office Suite.
Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction.

> Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.

> Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

> Ability to manage multiple priorities within a fast paced and high volume environment.

We are hiring for Technical Support( Quickbook ) for Any Graduates who are having 2+Years of experience can Apply

5 working days
Two way transportation
US shift
Package : 4.5L

Contact
Sailesh - 9886846600

Salary: INR 3,00,000 - 5,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Keyskills: Email Phone Chat US Shift Technical Support Computer Skills Communication Skills Written Communication MS Office Suite Customer Satisfaction

Desired Candidate Profile Please refer to the Job description above


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