17 Feb

Analyst - Noida - Barclays

Noida UP
17 Feb, 2017 30+ days ago

Barclays as the company that open the jobs vacancy, have some qualification and spesification especially for the Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Barclays company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organization.

Main Duties and Responsibilities

This role is part of the BSS & Offshore Workforce Management function reporting into AM - WFM and accountable for Intraday and Realtime management across the shared service center cluster base in India and Offshore.

Based Offshore in India to manage the Work Force Management Function and accountable for the overall delivery of WFM related SLA’s and all WFM related deliverables. Additional scope of position includes coordination between Onshore and Operations Management, Business Continuity Management team, Tech teams across various areas to ensure smooth functioning of the business. Real time monitoring on WFM tools, understanding Operational reporting requirements and supporting the same, regular analysis and feedback for better control and management will be the key responsibility for this role.

The role is wide ranging and work closely with BSS Business Unit Heads, Onshore Business Unit Heads within and outside of GRB and Group Functions.

Key Accountabilities

Realtime Management:
Ensure robust and efficient operational framework around real-time management to enable all Client and internal SLA's to be met, mainly with respect to conformance, Adherence and Interval based Adherence. Some key accountabilities in this area would be:

Managing the dept’s workload and ensuring mitigation plans in case of any issues.

Candidate would also be required to automate reports and continuously build new and better applications/processes

Constant touch with Onshore Intraday team and BSS Operations for better control management.

Real-time activities with regards to dynamic break movement and floor management to ensure that half hourly targets are complied with

Meeting Expectations of the Ops Team & raising red flags on timely manner and identify bottle necks

Supply all relevant information required by Operations & Onshore Team to carry out and improve overall service

Report Timeliness & Accuracy - Ensuring that all real-time/historical reports are sent out in a timely manner and the level of accuracy is maintained

Attending daily/weekly & any other ad-hoc calls with onshore on a regular basis

Meeting daily, weekly and monthly line adherence as per the defined targets

Updating all relevant exceptions on TTV in a timely and accurate manner

Carry out various housekeeping related activities on TTV

Being a team player, assisting team mates as and when required. Workload sharing in absence of team members.

Effective co-ordination with other departments (Internal/ External) via verbal and written communication

Managing projects/Migrations assigned to business we support and our own departments

Working on process improvements through Pitchin’s and WB’s. Thereby ascertaining the QNI benefit

Managing team performance and day to day activities in absence of the line manager

Realtime activities with regards to dynamic break movement and floor/seat management to ensure that half hourly targets are complied with

Maintaining standardisation across the WFM Function in terms of procedures and policies and streamlining the overall WFM process by creating tools and processes which will enable smooth functioning of the Team / Process

Ensuring timely and effective housekeeping of all WFM related tools

Ensure delivery of structured MI Reports on time with accurate information for all processes across all sites of BSS.

Reports to be produced on a daily, weekly and monthly frequency basis process and business requirements.

Formulate regular reports to communicate information in a consistent and timely manner.

Provide timely reporting and recommendations to key stakeholders for effective decision making

Stakeholder Management and Leadership

Supply all relevant information required by Operations & Onshore Team to carry out and improve overall service

Effective co-ordination with other departments (Internal/ External) via verbal and written communication. Meeting client expectations & strengthen client relationship

Ensuring that there are no escalations from any stakeholders.

Risk and Control Objective:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Barclays Values and Diversity

Our common purpose is to help people achieve their ambitions – in the right way. We’ll measure and reward our people, not just on commercial results, but on how they live our Values of










and bring them to life every day. To find out more about working at Barclays and the development opportunities we offer please visit our website


We are an equal opportunity employer and we are opposed to discrimination on any grounds.

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds.

For more detailed information, please visit our dedicated Diversity and Inclusion site



Additional Details:

: BA2

Number of Open Positions

: 03

Last Date to apply

: 24-March-17


: Noida

Reporting Manager

: Dheeraj Suryavanshi

If you have any queries, please write to Vidhi Sharma at


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