Services Team Leader Customer Operations - - General Electric
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GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.
Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization. Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information. Targeted clients. Contracts are predefined and a framework of conditions is set and followed.
Bachelor's degree in Engineering from an accredited university or college, at least 5 years of experience with Services and people leadership. Language skills (Portuguese & English). Quality management skills. Mobility to work full time in Field Services, starting in Joao Camara / RN and across Brazil.
Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills. Experience (at least 3 years) working with Electrical Rotating Machines (Motors & Generators).
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.