21 Mar

Process Specialist - Bangalore - Infosys

Position
Process Specialist
Company
Infosys
Location
Bangalore KA
Opening
21 Mar, 2017 7 days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Process Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024218_1

Skill(s):
Experience Range: 02-04 years
Primary Location: Bangalore, IN

Location(s):
Job Description:
Role Designation- Process Specialist

Responsibilities- Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account 3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score fr om the end user. 4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals

Service Line: BPO Sevice Line


Other Process Specialist Jobs Vacancy

15Mar

Finance Specialist. Job Openings in Capgemini for Finance Specialist, this job opened at 15 Mar, 2017. Management Reporting Executive – Finance Management Reporting Executive – Finance for COE Finance who is well versed in management reporting, anaysis and FPNA ... (Read more about Finance Specialist - Pune - Capgemini)


28Mar

Packaged Application Enablement Specialist Oracle Customer Care Bil. Job Openings in Ibm for Packaged Application Enablement Specialist Oracle Customer Care Bil, this job opened at 28 Mar, 2017. About GBS- As part of the rapidly growing consulting market, IBM’s Global Business Services (GBS) delivers innovative business consulting, process design,... ... (Read more about Packaged Application Enablement Specialist Oracle Customer Care Bil - - Ibm)


  • Company: Ibm
  • Added: 5 hours ago

24Mar

Senior Integration Consultant. Job Openings in Amazon Dev Center India Hyderabad for Senior Integration Consultant, this job opened at 24 Mar, 2017. Continuously improve our integration processes, time and data quality.  Leverage AmazonBusiness integration platform to automate business processes with... ... (Read more about Senior Integration Consultant - Hyderabad - Amazon Dev Center India Hyderabad)


08Mar

Customer Support Specialist. Job Openings in Avaal Technologies for Customer Support Specialist, this job opened at 08 Mar, 2017. Customer Support Specialist (Night Shifts- Rotational). Sorts and directs incoming mail and processes outgoing mail to the post office.... ... (Read more about Customer Support Specialist - - Avaal Technologies)


20Mar

Associate Consultant Sap Procure Pay. Job Openings in Wipro Ltd for Associate Consultant Sap Procure Pay, this job opened at 20 Mar, 2017. As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project... ... (Read more about Associate Consultant Sap Procure Pay - Pune - Wipro Ltd)