11 Mar

Technical Writer - - Kofax

Technical Writer
11 Mar, 2017 30+ days ago

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Management and staff in Kofax’s Technical Communications job family help the company to ensure that its products and technology solutions are positioned for maximum success through the provision of expert and targeted user documentation and materials. The position of Senior Technical Writer requires appointees are capable of making independent technical decisions on assigned work.

Senior Technical Writers should be capable of independently performing most, if not all, of the following tasks:

Developing and implementing company standards and protocols for all user documentation provided with products, such as developer guides, system administrator guides, installation guides, API references, online Help and others

Identifying, acquiring and using industry best-practice equipment, systems and programs for completing and publishing all documentation deliverables

Working with cross-functional partners, such as Product Management, Engineering and Technical Support to proactively evaluate product roadmaps and other plans for developing innovations; contributing a technical communications writer’s perspective and providing such input and feedback into the development process

Writing and executing against product development plans:
Uses departmental authoring techniques and tools and follows group standards and processes

Researches and defines technical content requirements by analyzing product plans and coordinating with other departments, such as Product Management, Engineering, Technical Support and others

Maintains internal project glossaries

Develops technical content (product descriptions, user guides, online Help, technical training and others) and/or reviews documentation written by developers (especially for grammatical correctness)

Reviews GUI (graphical user interface) text elements

Supports other writers by peer reviewing content for accuracy, grammar, compliance to standards and other ad hoc needs

Assists other writers with editing tasks (as appropriate)

Verifies accuracy, completeness, consistency and maintainability of technical content by reviewing content against builds and/or internal releases

Coordinates internal, cross-functional technical reviews and updates documentation as appropriate prior to releasing products

When possible, solicits documentation feedback from customers or external partners and updates the documentation as appropriate

Maintains a schedule for assigned projects and delivers technical content on-time and on-target (directly supports Product Management, Engineering, and other partners/stakeholders in ensuring product releases are completed on-time and without compromise to quality)

Supporting internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical content inquiries and/or other ad hoc needs

Working with the Localization team to coordinate localization schedules and the hand-off of documentation files for translation; providing information about the document files as needed by the Localization team

Conducting some technical user training (as and when requested/appropriate)

Conducting in-house usability tests of documentation (when possible)

Staying abreast of industry and field developments; remaining current in the latest trends and best practices for development, testing and publication of technical content, as well as ever-evolving needs of customers

Other Responsibilities:
Domestic and/or International travel up to 10% is required

Required Skills

Required Experience

Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.

Bachelors Degree in a related discipline is strongly preferred

Typically has a minimum of 3 years’ relevant technical experience

Has a minimum of 1 or more years’ previous experience with similar product lines or subject areas as Kofax

Must demonstrate the ability to work independently on larger or more complex departmental assignments

Must demonstrate an excellent command of the English language

Kofax, Inc. is an Equal Opportunity Employer, M/F/D/V

  • Company: Kofax
  • Added: 30+ days ago

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