21 Apr

Walk Interview Capita For International Webchat Process - Mumbai - Capita India Pvt Ltd

Position
Walk Interview Capita For International Webchat Process
Company
Capita India Pvt Ltd
Location
Mumbai MH
Opening
21 Apr, 2017 30+ days ago

Capita India Pvt Ltd as the company that open the jobs vacancy, have some qualification and spesification especially for the Walk Interview Capita For International Webchat Process jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Capita India Pvt Ltd company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

No. of Job opening 25
Other Benefits Transport facilities
Medical benefits
Monthly incentives
Functional Area BPO / Customer Service
Industry Type BPO-ITES-CRM-Transcription
Keywords chat, voice, fresher,
Graduate fresher's with extremely good communication
Should be ok with rotational and night shifts
candidates with immediate joining are most welcome
Knowledge of about latest mobile technology preferred

ROLE -
To process client data / queries on Webchat accurately and in accordance with agreed client and company procedures in order to meet SLAs and to participate in process improvement initiatives

Candidates fulfilling the above requirements can walkin directly at the below mentioned address on

CAPITA INDIA PRIVATE LIMITED
Godrej & Boyce, Gate No 2,
Plant No. 6, LBS Marg,
Opp Vikhroli Bus Depot,
Vikhroli (W), Mumbai 400 079

Contact Person
HR- Kanchan Ahuja
Time : 11PM-5PM

Desired Candidate Profile Profile Description
Conduct webchats with the end customer and provide responses to the queries raised by the customer,
Make any relevant changes to the customers profiles on the systems,
Be able to refer and resolve any queries which need a steer from the process leader/ team coach,
Highlight any discrepancies with the customers data to the process leader/team coach or assistant operations manager,
Recommend any relevant products or billing profiles to the end customer.
The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
The individual is expected to take ownership and responsibility for personal performance targets.

Under Graduate Qualification Any Graduate (Any Specialization)

*Note: Candidate should have a UG qualification


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