20 Mar

Associate System Engineer Helpdesk - Chennai - Fidelity Investments

Position
Associate System Engineer Helpdesk
Company
Fidelity Investments
Location
Chennai TN
Opening
20 Mar, 2017 4 days ago

Fidelity Investments as the company that open the jobs vacancy, have some qualification and spesification especially for the Associate System Engineer Helpdesk jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Fidelity Investments company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Business Unit Overview

EI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.

Role Description

Enterprise Service desk called as Techline is creating Service Desk function for Fidelity operating 24 x 7 model. As per Business needs Shifts and Holiday requirements are bound to change.

Roles & Responsibilities

Provide guidance, assistance, coordination and follow-up on client questions, resolves problems or malfunctions of systems applications, hardware and software.

Handle routine problem calls and e-tickets.

Take ownership and responsibility for multiple issues at the same time

Document, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of all installed hardware and software products

May use support tools to troubleshoot and diagnose end user problems

May coordinate new user access and systems setup with various support groups

May perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds.

Provide technical guidance and consults with vendors and other systems support units to identify and resolve client problems

Follow up on specific inquiries to ensure client satisfaction

Coordinate with the end-user community, team members and various support groups when a major problem is suspected

Shift requirements: Willing to work in

US Shifts.

Holiday Requirements:
Based on projected call volumes, could be expected to work India holidays. Working on US holidays is handled on a rotational basis.

Candidate Description

Excellent Knowledge of Windows XP/7 PC Troubleshooting

Knowledge on Outlook, Blackberry, VPN, Mac, IPad, IPhone are preferred

Behavioural Attributes

English language proficiency, both written and oral

Good interpersonal skills

Qualifications

Bachelor’s Degree (15 years of full time education)

3 to 5 years of experience

Technology

Primary Location

IN-TN-Chennai

Job Level

:

Individual Contributor

Education Level

:

Bachelor's Degree (±16 years)

FMR India Business Unit

:

Technology Services

Organization

:

India BG

Job Posting Date

:

Mar 20, 2017, 5:03:57 AM


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