21 Apr

Asst Manager Trade Mid Office - - Hsbc

Position
Asst Manager Trade Mid Office
Company
Hsbc
Location
Opening
21 Apr, 2017 2 days ago

Hsbc as the company that open the jobs vacancy, have some qualification and spesification especially for the Asst Manager Trade Mid Office jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hsbc company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

AM Trade Mid-Office

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:
HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.

Principal Responsibilities:
Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible for smooth execution of the day to day activities for the GTRF Operational teams. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTRF FIM, Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risks etc. In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives. This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.

Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting SLAs, maximizing, operational efficiency and reducing operational risks).

Responsibility for resource management and work allocation taking into consideration absenteeism, and utilisation of cross trained resources to ensure GSC/BS is staffed to meet the strategic objectives of the business.

Facilitate adequate and timely cascading of all procedural changes to avoid non-compliance with agreed procedures. Ensure awareness and adherence to all sanction related controls.

Ensure all transactions are processed within the existing Regulatory and Financial Crime Risk frameworks.

To deliver excellent customer service and provide top quality trade services/solutions to customers.

Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture

Monitor service quality standards and set benchmarks for high performance

Monitor operational performance on the basis of key metrics like SLAs, quality, operational losses and basis which we take appropriate action and escalating where appropriate

Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.

Ensure timely and accurate communication of MIS to key stakeholders

Lead a highly motivated and skilled team, where skills and knowledge openly shared, which allows operations to meet the business objectives.

Build and maintain good working relationships with Business Development and sales team, operate in an open and transparent way being fully accountable for supporting their business

Support other Business initiatives in driving operational change programmes.

Be aware of issues within teams and resolve or escalate in appropriate and timely manner.

Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting

Regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return .

Ensuring compliance with BIM, FIM, SOX, ICC, rules & relevant guidelines on handling of transactions. Implementation of Group Compliance Policy as applicable to the role

Ensure regular review and critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures. Sharing best practices & work improvement initiatives with other GTRF sites.

Qualifications

Essential

Excellent knowledge and experience in trade products, operations, Trade Cycle and customer service

Good understanding of Customer Groups and supporting business initiatives

Good understanding of Operational Risk related to the underlying Trade Transactions

Strong interpersonal, influencing and communication skills

A good team player who possesses good interpersonal and communication skills

Strong organizing and time management skills

Can work independently and quickly, with good attention to detail and solutions oriented

Good command of spoken and written English desirable

self-motivated with initiatives to take on new and additional responsibilities

A Bachelor degree preferably in a business or related area

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Diversity Statement, Data Protection and Entity Statement

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Hong Kong and Shanghai Banking Corporation Limited (HSBC) India


  • Company: Hsbc
  • Added: 2 days ago

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